Work Standards Management

• Develop, review, and maintain quality and product safety work standards, procedures, and guidelines.
• Ensure standards are updated in line with customer requirements, regulatory requirements, and operational changes.
• Communicate revised standards and ensure effective implementation across all branches.

Audit Planning & Execution

• Develop annual and periodic internal audit plans based on business risks and quality objectives.
• Conduct internal audits to evaluate compliance with quality management systems, product safety requirements, customer standards, and company procedures.
• Ensure audits are performed systematically and objectively.

Process & Document Evaluation

• Review SOPs, work instructions, process documentation, and operational practices to identify compliance gaps and improvement opportunities.
• Verify that manufacturing and support processes comply with established standards and customer requirements.

Non-Conformance & Corrective Action Management

• Identify audit findings, non-conformities, and product safety risks.
• Coordinate with relevant departments to establish corrective and preventive actions (CAPA).
• Monitor implementation and verify the effectiveness of corrective actions until closure.

Audit Reporting & Continuous Improvement

• Prepare audit reports with clear findings, root cause analysis, and improvement recommendations.
• Analyze audit trends and recurring issues to support continuous improvement initiatives.
• Report audit performance and quality compliance status to management.

Complaint & Defect Follow-up

• Monitor corrective actions arising from customer complaints, product defects, and internal quality issues.
• Ensure timely resolution and preventive measures to minimize recurrence.

Documentation & Record Control

• Maintain accurate audit records, corrective action logs, quality documentation, and related reports.
• Ensure documentation complies with company document control procedures.

Training & Awareness

• Support the development and delivery of training on quality management systems, product safety requirements, audit processes, and quality standards.
• Promote quality awareness and continuous improvement throughout the organization.

Cross-functional Coordination

• Coordinate with production, quality, technical, compliance, and other relevant departments during audits and improvement activities.
• Support customer audits, third-party audits, and certification audits as required.