Quality Assurance Business Partner

Line Manager: Group Head of Quality

Location: Bangkok

Role & Responsibilities:

Act as the primary quality business partner for assigned factories, providing guidance on product quality, process compliance, and risk management.
Coordinate and review weekly and monthly quality performance reports, monitor KPIs, and drive improvement action plans with factory management.
Participate in new product/style development meetings to identify potential quality risks and ensure quality requirements are incorporated before production.
Conduct quality risk assessments for products and manufacturing processes, and implement preventive actions to minimize quality issues.
Lead root cause analysis and problem-solving activities for internal quality issues, customer complaints, and recurring defects, ensuring timely implementation of corrective and preventive actions (CAPA).
Support data collection, analysis, and containment activities for quality incidents, providing timely reports and recommendations to management.
Work closely with Production, Technical, Product Development, and Quality teams to balance quality, productivity, and delivery performance.
Support the planning and execution of internal quality audits, monitor corrective action implementation, and verify effectiveness.
Coordinate and support factories during customer, certification, and external quality audits to ensure audit readiness and compliance.
Escalate critical quality issues to the Group Head of Quality with clear risk assessments, action plans, and progress updates.
Promote continuous improvement initiatives and strengthen quality awareness across assigned factories.

Requirements:

Bachelor’s Degree in Textile Engineering, Garment Technology, Industrial Engineering, Quality Management, or a related field.
Minimum 5 years of experience in garment manufacturing, quality assurance, quality control, or technical operations, preferably with exposure to factory quality management.
Strong knowledge of garment manufacturing processes, apparel construction, customer quality requirements, AQL standards, root cause analysis, CAPA, and quality management systems.
Experience in quality risk assessment, problem-solving, internal auditing, and driving continuous improvement initiatives.
Strong analytical, planning, communication, and stakeholder management skills with the ability to collaborate effectively across cross-functional teams.
Good command of spoken and written English.
Proficient in Microsoft Office (Excel, PowerPoint, Word), Outlook, and virtual communication platforms such as Microsoft Teams or Zoom.
Willingness to travel to factories as required.
Self-motivated, proactive, detail-oriented, and able to work effectively under pressure while managing multiple priorities.

To apply please submit your resume to recruitment@hi-group.com